Gardeners Walworth Terms and Conditions
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Walworth. By making a booking, the customer agrees to be bound by these terms. They are designed to create a clear understanding of how our gardening services in Walworth operate, including the booking process, payments, cancellations, liability, waste handling, and the law that applies to the agreement. For the avoidance of doubt, these terms apply to all routine and one-off garden work arranged with us, whether the task involves mowing, pruning, hedge trimming, planting, clearance, or other agreed outdoor maintenance.
In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer receiving the work. Unless agreed otherwise in writing, the terms below govern every booking. Any variation must be confirmed in writing and accepted by both parties. The customer should read these conditions carefully before confirming any appointment, as they explain the rights and responsibilities connected with the provision of Walworth gardeners services.
These terms do not create a guarantee of results beyond the scope of the agreed work. Gardening is affected by weather, soil conditions, access, plant health, and the existing state of the outdoor area. We will always aim to deliver a professional standard, but some outcomes depend on factors outside our control. By confirming a booking for Gardeners Walworth, you acknowledge that practical limitations may influence timing, methods, and final appearance.
1. Booking Process
Bookings are made by agreeing a scope of work, a proposed date or time window, and any special requirements relevant to the job. A booking is only considered accepted once we have confirmed it. We may ask for photographs, measurements, or a description of the garden to help assess the likely labour, equipment, and disposal needs. This information allows us to provide a more accurate arrangement for garden maintenance in Walworth and helps avoid misunderstandings on the day of service.
You are responsible for giving accurate, complete, and current information when arranging the work. This includes access details, parking limitations, gated entry arrangements, pet warnings, and any hazards that may affect safe working. If the information supplied is incomplete or misleading, we may adjust the price, the time required, or the scope of the service. In some cases, we may suspend or cancel the job if we believe it cannot be carried out safely or properly under the circumstances.
Unless otherwise stated, the booking covers only the tasks agreed in advance. Additional work requested on site may be accepted at our discretion and may be charged separately. We do not guarantee that every extra request can be completed during the same visit. If the original instructions change significantly, we may need to issue a revised quotation or reschedule the appointment for our Walworth garden services.
2. Arrival, Access, and Site Conditions
It is your responsibility to ensure that we have reasonable access to the property and the garden area at the agreed time. If access is delayed because of locked gates, missing keys, restricted entry, unsafe animals, or other avoidable issues, we may charge waiting time or treat the appointment as cancelled. We are not liable for delays caused by events outside our control, including traffic disruption, severe weather, or emergency incidents.
We may refuse to begin or continue work if the site conditions present a health and safety risk. Examples include unstable ground, exposed wiring, structural hazards, aggressive pests, concealed sharps, or dangerous chemical exposure. Where possible, we will explain the concern and suggest how the issue may be addressed before work resumes. Our gardeners in Walworth are expected to use sensible care, but they are not required to take unreasonable risks in order to complete a booking.
Where the garden contains items that may be damaged by normal gardening activity, such as ornaments, fragile containers, hidden irrigation lines, or planted features close to the work area, you should tell us in advance. We will take reasonable care when working around such items, but we are not responsible for pre-existing weakness, concealed defects, or damage caused by ordinary wear and tear. The customer should also secure valuables and personal property before the service begins.
3. Prices and Payments
Our prices may be based on hourly rates, fixed quotations, or a combination of both, depending on the job. Unless otherwise agreed, quotations are valid for a limited period and may be reviewed if the scope of work changes or if the booking is delayed significantly. Any quote is based on the information available at the time and may be adjusted if the actual conditions differ from those described. This is common in Walworth gardening services, where garden size, overgrowth, and disposal needs can vary.
Payment terms will be confirmed at the time of booking. We may require payment in full on completion, or an advance payment, deposit, or staged payment where the project requires it. If an invoice is issued, it must be paid by the stated due date. Late payment may result in a reminder charge, interest, or suspension of further work where permitted by law. All fees are payable in the currency stated, and prices are normally inclusive or exclusive of tax only as specified in the quotation or invoice.
You must make payment by the agreed method. If payment is declined, reversed, or otherwise not received, we reserve the right to recover the amount due and any reasonable costs associated with collection. We may also withhold any non-essential follow-up work until payment has been completed. Any dispute about an invoice should be raised promptly and in good faith. Undisputed amounts remain payable while any matter is being reviewed. Our Gardeners Walworth service aims to keep pricing transparent and proportionate to the work performed.
4. Cancellations, Rescheduling, and Delays
You may cancel or reschedule a booking by giving reasonable notice. If notice is provided sufficiently in advance, we will usually try to offer an alternative date. However, where a booking has already required preparation, reserved labour, ordered materials, or allocated disposal arrangements, a cancellation fee may apply. The exact amount may depend on how much notice is given and the nature of the job. This is particularly relevant for larger garden care Walworth projects that involve planning and equipment.
If you are not available at the agreed time, or if access is not possible when we arrive, we may treat the appointment as a late cancellation or a failed visit. Repeated missed appointments may result in refusal of future bookings. If we must reschedule because of weather, staff illness, equipment failure, or another issue affecting safe service delivery, we will use reasonable efforts to offer the next available slot. We are not liable for indirect losses arising from a necessary delay, including missed personal plans, unless required by law.
Where a deposit has been paid, its treatment will depend on the circumstances of the cancellation and any non-recoverable costs already incurred. If we cancel a booking without a lawful reason connected to safety, payment issues, or force majeure, any prepaid amount for the unperformed work will be refunded. If the work is partially completed before cancellation, the price will be adjusted to reflect the service actually provided.
5. Liability and Limitations
We will carry out work with reasonable care and skill. However, gardening involves natural materials, weather exposure, plant health variability, and pre-existing site conditions that can affect outcomes. We are not responsible for damage caused by events outside our control, by hidden defects, or by instructions given by the customer that lead to a negative result. Our liability is limited to losses that are directly caused by our proven negligence or breach of contract and that were reasonably foreseeable at the time the booking was made.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to those protections, we are not liable for indirect or consequential losses such as loss of profit, loss of enjoyment, or loss of opportunity. If a claim arises, you must notify us within a reasonable time and provide details that allow us to investigate the matter properly.
If any plant, structure, or feature is particularly valuable, delicate, or irreplaceable, you should tell us before work starts. We may decline to work on items we consider unsuitable for normal gardening operations, or we may ask for additional precautions. Where the customer insists on proceeding contrary to our advice, responsibility for resulting issues may remain with the customer. The same applies if work is undertaken on areas already suffering from disease, decay, or severe neglect, where the risk of loss or deterioration is inherently higher.
6. Waste, Green Waste, and Regulations
Waste generated during the service, including grass cuttings, prunings, leaves, weeds, soil, and general green waste, will be handled in line with applicable waste regulations. Unless agreed otherwise, removal of waste is only included where stated in the booking or quotation. If waste removal is included, we will dispose of the material using lawful and environmentally responsible methods. Where recycling or reuse is possible, we may separate recyclable green waste from other material to support proper disposal.
You remain responsible for any hazardous, contaminated, or non-garden waste already present on site unless we have explicitly agreed to remove it. This includes paint, asbestos, oils, chemicals, broken glass, building rubble, clinical waste, or any material subject to special handling rules. We will not knowingly transport or dispose of waste in a way that breaches environmental legislation. If we discover prohibited waste during a job, we may stop work until the issue is clarified and may charge additional fees if special handling becomes necessary.
Where waste is left on your property for later collection, you are responsible for ensuring that it is stored safely and in a manner that does not create a nuisance or breach local rules. If skip hire, bulky waste collection, or licensed disposal is needed, it will only be arranged if agreed in advance. Gardeners Walworth expects customers to cooperate with lawful disposal requirements and to provide accurate information about the type and volume of waste likely to be produced.
7. Customer Responsibilities
You must ensure that the garden is reasonably prepared for the agreed service. This may include moving personal items, securing pets, and informing us of underground services, fragile surfaces, or restricted areas. Where your instructions conflict with safety requirements, we may decline to follow them. You are also responsible for making sure that any plants, lawn areas, or features to be retained are clearly identified if there is a risk of confusion during the work.
You must not ask our team to carry out unlawful, unsafe, or environmentally improper activities. We may refuse any instruction that appears to conflict with a legal duty or with our standard safety practices. If an issue arises during a job that requires your decision or consent, we may pause the work until we receive instructions. This helps ensure that Walworth gardeners can complete the service responsibly and in line with the agreed scope.
By using the service, you confirm that you have authority to request the work on the property. If you are not the owner, you must ensure that you have permission from the owner, landlord, managing agent, or other relevant party. We will not be responsible for disputes between occupants, neighbours, or third parties concerning permission to carry out the work.
8. Governing Law
These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where another forum is required by mandatory law. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These terms are intended to reflect a fair and practical arrangement for professional gardeners Walworth services while protecting both the customer and the service provider. If a disagreement arises, the parties should first attempt to resolve it reasonably and in good faith. Nothing in these terms affects your statutory rights as a consumer where those rights apply.
By placing a booking, you confirm that you have read, understood, and accepted these conditions. If you do not agree with any part of them, you should not proceed with the service request. These Terms and Conditions may be updated from time to time, and the version in force at the time of booking will apply unless a later version is agreed in writing.